Past Employment

FNS (M) SDN BHD

SENIOR IT ENGGINEER, ENGINEERING SERVICES

Start: July 2020
End: February 2024
Location: Kuala Lumpur, Malaysia
Industry: Consulting (IT, Science, Computer programming, Engineering & Technical)
Specialization: IT/Computer – System Integration
Role: Consultant, System Integrator, Tech Lead
Position Level: Senior Engineer

Overall Achievement

• Server infrastructure design and implementation (internal/external)
• Network infrastructure design and implementation (local/cloud)
• Application function design specification
• Common Criteria (EAL2) Certification (ISO/IEC 15408)
• Development and implementation of multi-factor authentication with Fortinet FortiGate SSLVPN and Mikrotik VPN using Radius and LDAP in Docker container.
• Development and implementation of multi-factor authentication with Microsoft Active Directory Federation Services (AD FS)
• Development and implementation of passwordless multi-factor authentication in web application (single and multiple databases)
• Corporate Representative of Malaysian Technical Standard Forum Berhad (MTFSB) for year 2022.
• Presenter for Passwordless Blockchain Multi-factor Authentication architecture and technology at World Telecommunication Standardization Assembly (WTSA-20) hosted by International Telecommunication Union (ITU) the United Nations specialized agency for information and communication technologies – ICTs.

IT Infrastructure Management for internal and external clients

• Review information, incidents, problems and analysis collected and escalated by the client. Perform additional analysis of incidents and problems. Resolve the incidents and problems. Notify client of resolutions.
• R&D new infrastructure services, architectures and solutions.
• Made recommendations on any infrastructure overhauls and upgrades.
• Planned and implemented upgrades to system hardware and software.
• Analyzed complex project issues and worked on large enterprise and business-critical applications.
• Provide support including troubleshooting all technical issues related to server, network connectivity/services, database, hardware, software, etc.

Product Development

• Plan, design and execute all product development and integration and any certification project.
• Lead web, mobile, and system application development projects.
• Manage teams of developers and guide the teams on the product position.
• Product and application R&D

Commercial (Technical Pre-Sales)

• Work closely with marketing team to research and identify new business opportunities, follow up on potential business opportunities and convert potential prospect leads into accounts.
• Provide technical consultation to the partners, clients, and customers.
• Provide technical training to client and partner.
• Provide product technology and technical presentation.
• Attend any related IT/Technology events for product promotion.
• Assist to develop marketing strategies and approaches for services.
• Follow-up and ensure timely response to enquiries and assigned tasks.

Documentation Management for internal and external clients

• Implemented company policies, technical procedures and standards for preserving integrity and security of data, reports and access.
• Maintaining accurate documentation of all internal systems and procedures.

STAR CRM (M) SDN BHD

IT MANAGER

Start: March 2017
End: January 2020
Location: Kuala Lumpur, Malaysia
Industry: Consulting (IT, Science, Engineering & Technical)
Specialization: IT/Computer - Network/System/Database Admin
Role: System/Database Administrator
Position Level: Manager

Overall Achievement

• Server infrastructure design and implementation (internal/external)
• Network infrastructure design and implementation (local/cloud)
• Data backup design, implementation and automation (local/cloud)
• IP-PBX device and server implementation for Call Centre
• Support ticketing system

IT Infrastructure Management for internal and external clients

• Setup, manage, monitor, and maintain IT infrastructure services for internal and external clients. Infrastructure services include but are not limited to: Databases administration (Oracle, MSSQL), Virtual Machine (Oracle VirtualBox), Active Directory (Local AD and Azure AD), DNS, Anti-virus (Sophos AV), SMTP, Backups (Rsync, Iperius, Shadow copy), IP-PBX (FreePBX, Elastix, including voice services i.e.: VoIP, PRI, SIP), NAS (Drobo, FreeNas, Synology) web server (Glassfish), Office365 administration, file sharing, printing, telephony systems, monitoring service (Nagios), networking (Layer 2&3 switch, VLAN) and network appliance (Sophos).
• Implemented, developed, and tested installation and update of local/cloud servers.
• Configured, tested, and maintained network equipment.
• Optimized system security and performance with proactive changes.
• Design and implement housekeeping routines.
• Manage firewall, implemented network monitoring and server monitoring both on and off-site.
• Review information, incidents, problems, and analysis collected and escalated by the internal users. Perform additional analysis of incidents and problems. Resolve the incidents and problems. Notify users of resolutions.
• Diagnosed and troubleshoot UNIX and Windows problems and applied solutions to increase company efficiency.
• Manage 3rd party, i.e., data center to ensure that effective 3rd party service is being delivered.
• R ‘n’ D new infrastructure services, architectures, and solutions. Led server infrastructure development, quality assurance, staging, and production systems.
• Made recommendations regarding infrastructure overhauls.
• Planned and implemented upgrades to system hardware and software.
• Analyzed complex project server issues and worked on large enterprise and business-critical applications.
• Provide IT support including troubleshooting all technical issues related to the server, network connectivity/services, Oracle database, hardware, software, printer/photocopier, etc.

Documentation Management for internal and external clients

• Implemented company policies, technical procedures, and standards for preserving integrity and security of data, reports, and access.
• Maintaining accurate documentation of all internal systems and procedures.
• Maintain a list of preferred IT vendors for Hardware, Software, and support.
• Assist in preparing annual budgets for IT expenditure.

MILLIKEN & CRAIG (M) SDN BHD

IT MANAGER

Start: October 2012
End: February 2017
Location: Kuala Lumpur, Malaysia
Industry: Banking / Financial Services
Specialization: IT/Computer - IT/Computer - Hardware
Role: System Administrator
Position Level: Manager

Infrastructure Design and Implementation

• Server infrastructure design and implementation (internal)
• Network infrastructure design and implementation (local)
• Data backup design, implementation and automation (local)

IT Infrastructure Management

• Oversaw local and international IT infrastructure setup.
• Managing and maintaining all IT infrastructure services include but not limited to Virtual Machine (Oracle VirtualBox), Active Directory (Azure AD), DNS, Anti-virus (Kaspersky, AVG), SMTP, Backups (Shadow copy), PBX (Elastix, including voice services i.e.: PRI), NAS (QNAP), file sharing, printing, telephony systems, monitoring service, and network appliance (Fortigate, Palo Alto, Sonicwall, Cisco), security, networking (manage switch, VLAN), and desktops.
• Installed and performed repairs to hardware, software, and peripheral equipment, following design and installation specifications.
• Conducted computer diagnostics to investigate and resolve problems and provide technical assistance and support.
• Performed second-level support for all workstation and server-class systems.
• Researched new trends and technologies leading to testing and justification for deployment.
• Served as the technical support for server infrastructure including development, staging, and production systems.
• Set up equipment for employee use and end-user support.

SCK ELECTRICAL CONTROL SDN BHD

WIREMAN ASSISTANT

Start: March 2010
End: February 2012
Location: Ipoh, Perak, Malaysia
Industry: Electrical & Engineering
Specialization: Engineering - Electrical
Position Level: Non-Executive

Wiring Installation and Troubleshooting

• Installed wiring pipes for buildings, factories, and houses.
• Executed wiring installation for various building types, including commercial and residential.
• Conducted troubleshooting to identify and resolve electrical problems.

PEJABAT DAERAH DAN TANAH SLIM RIVER

CONTRACT CLERK

Start: October 2009
End: January 2010
Location: Slim River, Perak, Malaysia
Industry: Government
Specialization: Clerk
Position Level: Junior Executive

Land Arrears and Surveying

• Prepared worksheets for land arrears and PLUS land arrears.
• Managed the retrieval and storage of files upon request.
• Conducted land surveying as part of job responsibilities.

SNIPER TECHNOLOGY SDN BHD

TECHNICAL/CUSTOMER CARE EXECUTIVE

Start: December 2007
End: October 2009
Location: Ipoh, Perak, Malaysia
Industry: Computer / Information Technology (Hardware)
Specialization: IT/Computer – Hardware
Role: Computer Hardware Engineer
Position Level: Junior Executive

Technical

• Conducted computer diagnostics to identify and resolve hardware and software issues.
• Worked with large enterprise and business-critical applications. Assisted users with inquiries related to computer software and hardware operation.

Services

• Sold computer and accessories to customers.
• Managed warranty exchange processes for products.
• Handled stock deliveries and account management for the company.
• Developed training materials and procedures.
• Served as a management trainee and trainer for part-time staff during IT events.